General Conditions of Sale – Sylphidya_Lunéa

Last updated: 22 August 2025

1. Legal information
The lunea.org site is edited by Madame B.
Company address: Allée de la Table, Grigny – France
SIRET: 939 541 041 00017
Contact: sylphidya@gmail.com

2. Products offered

Sylphidya_Lunéa offers handmade jewelry, mainly natural stone bracelets and hand chain-mounted pendants.
Each piece is unique and carefully made in our workshops in France.
In addition to its artisanal creations, Sylphidya_Lunéa also offers a selection of esoteric products in natural stones (runes, clocks, etc.) made by partner suppliers.
Due to the artisanal nature of the creations and the uniqueness of the natural stones used, each item may present slight variations in shape, color or size compared to the photos presented on our site. These differences cannot be considered as defects.

3. Delivery area

The products are delivered in metropolitan France, Corsica and internationally.

4. Delivery times and methods

In France, packages are shipped within 24 to 48 business hours after validation of the order. For international, delivery times depend on the country.
Once the package is handed over to the carrier, Sylphidya_Lunéa cannot be held responsible in case of loss, theft, damage or delivery delay.

5. Delivery costs

The delivery costs are calculated and included at the time of payment of the order.

6. Price

The prices displayed on the site are expressed in euros, all taxes included (VAT).Shipping costs are included in the price of the products.

7. Payment

The payment of online orders is made by credit card via a secure platform. During physical sales (markets, trade shows...), cash payments are also accepted.

8. Right of withdrawal and returns

In accordance with article L221-18 of the Consumer Code, you have a period of 14 calendar days from receipt of your order to exercise your right of withdrawal, without justification or penalty.
The products must be returned in perfect condition, unused and in their original packaging.
The return costs are the responsibility of the buyer. In case of a compliant return, a refund will be issued within 14 days.
For orders shipped outside of the French territory, these conditions also apply unless otherwise provided by local legislation.

9. Guarantees

The jewelry offered is not covered by a specific commercial warranty. However, Sylphidya_Lunéa is committed to offering quality creations, made with care.

10. Customer service

For any questions, remarks or complaints, you can contact us:

• By email: sylphidya@gmail.com

• By private message on our official social networks

11. Custom options

It is possible to add a personalized message to your order upon request during the purchase.

12. Intellectual property

The items offered for sale in this shop are original and exclusive creations.
Any reproduction, copying or exploitation, even partial, of the creations presented on this site without prior authorization is strictly prohibited.
Any resemblance to other products available on the market would be fortuitous and unintentional.

13. Limitation of liability

Sylphidya_Lunéa cannot be held responsible for indirect or consequential damages related to the use of products after delivery, nor in case of mishandling, misuse or natural wear.
In the event of a dispute, Sylphidya_Lunéa’s liability shall be limited to the amount of the relevant order.

14. Applicable law and dispute settlement

These General Terms and Conditions of Sale are subject to French law. In case of dispute, an amicable solution will be sought as a priority.
Failing this, the dispute will be brought before the competent courts within the jurisdiction of the registered office of Sylphidya_Lunéa.